Returns & Refunds Policy

Last updated: 15 August 2026

At Vis Mentis, we want you to be happy with your order. If something isn't right, please contact us and we will do our best to resolve it.

This policy applies to purchases made directly through the Vis Mentis website.

Returns and Your Right to Cancel

If you purchase from us online, you have the right to change your mind and cancel your order.

You must let us know that you wish to cancel within 14 days of receiving your order. You do not need to provide a reason.

Once you have notified us that you wish to cancel, you then have a further 14 days to return the item(s) to us.

To start a return, please contact:

jake@vismentis.co.uk

Please include your:

Full name
Order number
Item(s) you wish to return

We will then provide you with the appropriate return instructions.

Condition of Returned Items

You are entitled to inspect and try on clothing in the same way that you reasonably would in a shop.

We ask that returned items are looked after while they are in your possession and, where possible, returned:

Clean
Unwashed
Free from marks, strong odours or damage
With original tags and packaging where available

Your statutory right to return an item is not automatically lost simply because packaging has been opened or an item has been tried on.

However, where an item has been handled beyond what is reasonably necessary to inspect it and this has reduced its value, we may be entitled to make an appropriate deduction from the refund.

Return Postage

For returns where you have simply changed your mind, ordered the wrong size or no longer want the item, you are responsible for the cost of returning the item to us.

We recommend using a tracked postal service and keeping your proof of postage until your return has been completed.

Please do not send returns to us without following the return instructions provided.

Refunds

Once your return has been received, we will inspect it and process any refund that is due.

Where you exercise your legal right to cancel, your refund will include:

The price paid for the returned item(s); and
The cost of our least expensive standard delivery option where applicable.

If you selected a premium, express or more expensive delivery service, we are not required to refund the additional amount above our standard delivery charge.

Refunds will normally be issued using the same payment method used for the original purchase unless otherwise agreed.

Where applicable, we will issue the refund without undue delay and no later than 14 days after we receive the returned goods or receive acceptable evidence that they have been sent back, whichever occurs first.

Please remember that your bank or payment provider may take additional time to show the refund in your account after we have processed it.

Exchanges and Incorrect Sizes

If you have ordered the wrong size, please contact us at jake@vismentis.co.uk.

Where possible, we will try to help arrange a size exchange. As many Vis Mentis products are produced after an order is placed, replacement items may need to go through our normal production process.

For non-faulty size exchanges, you will normally be responsible for the cost of returning the original item.

Alternatively, you may return an eligible item for a refund and place a new order for the required size.

Made-to-Order Products

Many Vis Mentis products are printed or produced after an order has been placed rather than being held as finished stock.

Being produced after an order is placed does not by itself remove your statutory cancellation rights.

Standard Vis Mentis products offered through our website in our normal designs, colours and sizes can therefore still be returned in accordance with this policy unless a legal exception applies.

Personalised or Custom-Made Products

The normal right to cancel does not generally apply to goods that have been made to your individual specifications or clearly personalised specifically for you.

This may include, for example:

Clothing printed with your individual name
Bespoke wording requested by you
A design created specifically for you
Other products customised to your individual specifications

Please check personalised details carefully before placing your order.

This exclusion does not affect your rights where a personalised or custom-made item is faulty, damaged, incorrectly supplied or not as described.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrectly printed, not as described or you receive the wrong product, please contact us as soon as possible at:

jake@vismentis.co.uk

Please include your order number and, where helpful, photographs showing the issue.

Where the item does not meet the standards required by UK consumer law, you may be entitled to a refund, repair or replacement depending on the circumstances.

Where a return is required because an item is faulty, damaged, misdescribed or incorrectly supplied by us, Vis Mentis will cover the reasonable cost of returning the item.

Please contact us before arranging the return so that we can provide the appropriate instructions.

Sale and Discounted Items

Items purchased during a sale, promotion or using a discount code have the same statutory consumer rights as full-price items.

Eligible sale items can therefore be returned under this policy unless an applicable legal exception applies, such as a genuinely personalised product.